











SMS infrastructure for business-critical communication
Roha & Copita Telecom helps businesses route approved A2P SMS traffic through scalable messaging infrastructure — OTP delivery, transactional notifications, bulk customer campaigns, SMPP traffic and global SMS delivery for high-volume use cases.
How approved A2P traffic goes live
Submit your traffic details
Destinations, monthly volume, traffic type and integration requirements.
Choose SMS API or SMPP
Pick the integration that matches your platform and volume profile.
Sender ID & traffic review
Complete sender ID and traffic review where destination rules require it.
Receive production credentials
Production credentials are issued after account and traffic approval.
Send & track delivery
Send messages and track delivery reports through webhooks and status calls.
Scale with custom terms
Scale traffic with commercial terms based on destination, route and volume.
Built for regulated and high-volume messaging
{{ i.name }}
{{ i.desc }}
Developer-ready SMS API
REST JSON API with Bearer Token authentication, delivery reports and webhook callbacks. Production credentials are issued after account and traffic approval.
Destination-based pricing for approved A2P traffic
Pricing depends on destination, traffic type, sender ID requirements, route quality and monthly volume. Current rates are available on request.
Compliance-first messaging
Roha & Copita Telecom supports legitimate A2P messaging. Traffic may be reviewed before production access, especially for aggregators, licensed gaming, regulated industries and high-volume routes.
Frequently asked questions
{{ f.a }}
SMS API for Global Business Messaging
Send OTP, transactional alerts and customer notifications through a REST JSON SMS API.
The Roha & Copita Telecom SMS API helps enterprises, platforms and regulated businesses connect messaging directly to their applications. Use it to send verification codes, customer alerts, order updates, service notifications and business-critical SMS traffic.
From request to delivery report
Public API documentation is available as a preview. Production credentials are issued after account and traffic approval.
What makes a good SMS route
Not all SMS routes are equal. The platform routes A2P traffic only on carrier-grade connections — direct operator agreements or Tier-1 aggregator interconnects where applicable. Grey-route or SIM-farm traffic is prohibited and actively filtered at ingress.
Carrier-grade A2P SMS connections. No consumer SIM routing, no grey routes.
Alphanumeric sender IDs where the destination allows. Pre-registration managed on your behalf.
Delivery receipts reflect actual carrier acknowledgement, not just submission. Fake DLR routes are rejected.
Average across approved European destinations. Per-destination breakdowns are available in account reports.
What you need to integrate
- A Bearer Token — issued after account approval
- HTTPS POST to https://api.rocotele.com/v1/messages
- JSON body with to, from, text
- An endpoint to receive delivery reports (optional but recommended)
API limits and advanced parameters
Throughput limits can be increased for approved accounts. Contact your account manager to request a higher limit for your destination and traffic profile.
Messages are charged on submission to the carrier, not on delivery confirmation. Some destinations allow failed-message credits — discussed individually by destination and route.
Send an Idempotency-Key header (e.g. a UUID) with every request. If the same key is received twice within 10 minutes, the second request returns the original response without sending another SMS.
The API auto-detects encoding. Plain Latin characters use GSM-7 (160 chars/segment). Any non-GSM character — including emojis or Cyrillic — switches to Unicode (70 chars/segment). The API response includes the detected encoding and part count.
Delivery receipt webhooks include an X-Signature header — an HMAC-SHA256 signature of the request body using your account secret. Verify it before processing the payload.
Ready to connect your application?
Request API Access →SMPP Gateway for High-Volume A2P SMS Traffic
Connect enterprise messaging systems, telecom platforms and aggregators through SMPP 3.4.
Request SMPP Access →The Roha & Copita Telecom SMPP Gateway is designed for high-volume A2P senders that need persistent connectivity, protocol-level delivery receipts and structured traffic control.
Connection parameters
Bind types
submit_sm parameters
Key fields for outbound message submission. All mandatory fields must be present even when set to default values.
TON values
NPI values
data_coding values
registered_delivery bits 0–1
Bits 2–3 control intermediate notifications; bits 4–5 control MO delivery. Set to 0 unless required.
Long SMS — UDH vs SAR TLV
Messages exceeding one segment must be split and concatenated. Two methods are supported; SAR TLV is preferred for aggregator connections.
- Set
esm_class = 0x40to signal UDH present - Prepend 6-byte UDH to each
short_message - UDH header:
05 00 03 <ref> <total> <seq> - Max payload per part: 153 GSM-7 chars / 67 UCS-2 chars
- Max 6 parts (255 with 16-bit reference — IEI 0x08)
esm_class = 0x40
data_coding = 0x00 ; GSM-7
short_message = \x05\x00\x03\xAB\x02\x01 + part1_text
; ref=0xAB total=2 seq=1
- Set
esm_class = 0x00(no UDH in body) - Add three optional TLVs to each submit_sm PDU
- Cleaner separation: concatenation info outside message body
- Preferred by Alaris / PowerSMPP style SMSC platforms
sar_msg_ref_num (0x020C) = 0x00AB ; 16-bit ref sar_total_segments (0x020E) = 0x02 ; 2 parts sar_segment_seqnum (0x020F) = 0x01 ; this is part 1
Supported PDUs & delivery receipt format
Each request PDU is acknowledged by its matching *_resp — submit_sm ↔ submit_sm_resp, deliver_sm ↔ deliver_sm_resp.
id:1a2b3c4d sub:001 dlvrd:001 submit date:2406291402 done date:2406291403 stat:DELIVRD err:000 text:Your verification...
Window size & keep-alive
Window size (outstanding PDUs)
The window size defines how many submit_sm PDUs you may send without waiting for corresponding submit_sm_resp. Larger windows improve throughput at the cost of buffering.
Keep-alive & reconnect
- Send
enquire_linkevery 30 seconds; expectenquire_link_respwithin 5 s - Platform drops sessions silent for >60 s — implement auto-reconnect in your client
- Re-bind using same credentials after TCP reconnect; no session token is required
- Use exponential back-off: 1 s, 2 s, 4 s, 8 s, 30 s max before alerting ops
- Outstanding window PDUs sent before a disconnect may receive delayed
submit_sm_respon the new session — track by sequence number
Use a dedicated bind_transceiver per logical traffic lane (e.g. OTP, promotional) to isolate window contention and simplify DLR correlation.
Standard SMPP command status
Connect high-volume traffic through SMPP
Request SMPP Access →OTP and 2FA SMS Delivery Through API
Send verification codes for login, signup, payment confirmation and account security flows.
Discuss OTP Traffic →OTP and 2FA messages are time-sensitive. Roha & Copita Telecom helps businesses deliver verification codes through SMS API with delivery visibility, sender ID support and compliant routing.
Your BrandName verification code is 482913. Do not share this code with anyone.
Compliance note. OTP traffic may still require sender ID review and destination-specific checks depending on target country and message format.
Speed and reliability matter most for OTP
Verification codes have short validity windows — typically 3 to 10 minutes. A delayed or undelivered message blocks the user flow and increases support burden. The platform routes OTP traffic at elevated priority to minimise queuing time.
Use validity_period: 5 (minutes) and priority: "high" on every OTP request. Set a callback_url to detect failures instantly instead of polling.
Common OTP delivery issues
Validity window too short
If validity_period is set below the typical delivery latency for that destination, the carrier discards the message. Use at least 5 minutes for most routes.
Sender ID blocked
Some destinations require pre-registered alphanumeric sender IDs for OTP traffic. If the sender ID is not approved in that country, the message is rejected at carrier level.
No callback URL set
Without a callback_url, delivery receipts are not pushed. Poll GET /v1/messages/{id} or set a webhook endpoint to receive status events automatically.
OTP delivery questions
We recommend a minimum of 5 minutes. Setting it below 2 minutes risks expiry before delivery on congested networks. Use validity_period: 5 (in minutes) on every OTP request.
Yes, where the destination country allows it. Alphanumeric sender IDs are supported across most of Europe. Some countries require pre-registration. Numeric long numbers are used as fallback where alphanumeric is blocked.
Yes. OTP and transactional messages route at elevated priority and are subject to faster traffic approval (typically under 24 hours). They also route through separate paths from promotional traffic to avoid queuing delays.
Both are supported. The REST SMS API is easier to integrate and recommended for most OTP use cases. SMPP is available for high-throughput environments where persistent connections and lower-level control are required.
Via the REST API, standard throughput limits apply per account. OTP accounts are typically provisioned at 100–500 msg/sec depending on destination and volume. SMPP accounts support higher throughput for approved aggregators. Contact your account manager to discuss limits.
Discuss your OTP traffic profile
Discuss OTP Traffic →Bulk SMS for Approved Business Campaigns
Send customer updates, operational notifications and approved campaigns through dashboard and SMPP.
Plan Bulk SMS Traffic →Roha & Copita Telecom supports bulk SMS for legitimate business communication at virtually any scale. Whether you send a few thousand transactional alerts a day or push multi-million message campaigns across dozens of destinations, the same infrastructure routes every message through carrier-grade SMPP connections built for sustained high throughput.
Over a single SMPP 3.4 bind you can stream very large volumes in a continuous flow — tens of thousands of messages per second per session, with multiple binds running in parallel for even higher aggregate capacity. A campaign of half a million recipients is accepted, queued and dispatched in minutes rather than hours, while adaptive routing keeps delivery rates high and latency low across every leg of the journey.
Persistent connections, window-based concurrency, automatic retries and real-time delivery receipts mean your traffic moves fast and stays fully observable — from the first message to the last. You watch throughput, delivery quality and per-destination status update live, so large sends never turn into a black box.
Dashboard-based sending
For managed campaigns, customer notifications and operational messaging.
SMPP-based sending
For high-volume platforms, aggregators and telecom-grade traffic.
Marketing SMS is allowed only when compliant. Licensed gaming traffic is accepted only from official licensed operators and after traffic review.
From half a million numbers to delivered — in three screens
Upload your audience, write your message and hit send. The dashboard streams the whole campaign over SMPP in real time and hands you a delivery report the moment it finishes.
Build the broadcast
Drop in a CSV of 512,408 numbers, pick the sender ID and compose the text — duplicates and invalid entries are cleaned automatically.
Watch it send — fast
Messages stream out over SMPP at close to 10,000 per second. Throughput, sent volume and failures update live as the queue drains.
Get a clean delivery report
The whole batch lands in just over a minute with a 99.4% delivery rate and full per-destination breakdown — exportable for your records.
Plan your bulk SMS traffic
Plan Bulk SMS Traffic →SMS Pricing and Europe-First Coverage
Destination-based SMS pricing for enterprises, aggregators and high-volume A2P traffic.
Request Pricing →SMS rates depend on destination, route quality, traffic type, sender ID requirements and monthly volume. Current rates are available on request after traffic and destination review.
Europe-first destinations
Indicative availability only. Current rates are provided on request after traffic, destination and volume review.
What affects the rate
Destination
Each country has its own rate driven by carrier termination costs and regulatory requirements. UK and Nordics are typically priced higher than Eastern Europe.
Traffic type
OTP and transactional traffic often routes on different paths than promotional. Some destinations require separate sender ID registration per traffic category.
Monthly volume
Volume commitments lower the per-message rate. Aggregators with steady monthly volumes typically negotiate destination-specific CPM rates reviewed quarterly.
Pricing questions
No. Rates depend on destination, route quality, traffic type and committed monthly volume. Current rates are shared after a short traffic and destination review.
Billing is per segment (message part). A single-part GSM-7 message is one segment. A 200-character GSM-7 message splits into two segments and is billed as two. The API returns the expected part count in the status response.
Messages are charged on submission to the carrier, not on delivery confirmation. Some destinations allow failed-message credits — this is discussed individually based on destination and route.
Yes. Enterprise prepaid accounts accept EUR bank transfer and USDT (TRC-20 or ERC-20). Aggregator postpaid accounts are settled in EUR by default; USDT settlements are available on request.
Request a destination-based quote
Request Pricing →SMS API Documentation
REST JSON API for A2P SMS delivery. Bearer Token authentication, async delivery reports, webhook callbacks and full message lifecycle tracking.
Send your first message in 60 seconds
Replace YOUR_API_TOKEN with your production Bearer Token. Tokens are issued after traffic approval.
Bearer Token
Every request must include a Bearer token in the Authorization header. All requests must be made over HTTPS — plain HTTP connections are rejected.
Tokens are scoped to your account and bound to approved sender IDs and destinations. A token never grants access to traffic types or destinations not reviewed during onboarding.
Never expose your Bearer Token in client-side code or public repositories. Store it as an environment variable and rotate it if compromised.
API Reference
POST /v1/messages — parameters
Message status lifecycle & webhooks
Webhook delivery
Set callback_url on the message request to receive status events via HTTP POST. The platform retries failed deliveries up to 5 times with exponential backoff (30s, 2m, 10m, 1h, 6h).
- Respond 200 within 10 seconds to acknowledge
- Process the event asynchronously to avoid timeouts
- Validate the X-RCT-Signature header (HMAC-SHA256 of body)
- Deduplicate using message_id — retries send identical payloads
Character encoding & message parts
Standard Latin alphabet and common symbols. Automatically detected when all characters are in the GSM-7 character set.
Emoji, Arabic, Cyrillic, CJK and any non-GSM-7 character triggers Unicode encoding. Use encoding: "unicode" to force it.
Long messages are split automatically. Each part is billed individually. Adjust limit with max_parts. Parts are reassembled on modern handsets.
Characters such as [, ], {, }, ^, ~, € and \ are in the GSM-7 extension table and count as 2 characters each. Use encoding: "auto" (default) to let the API choose the optimal encoding based on message content.
Throughput & retry guidance
Throughput is enforced per account. Exceeding the limit returns 429 Too Many Requests with a Retry-After header containing the number of seconds to wait.
Implement exponential backoff with jitter for retries. A starting interval of 1 second, doubling up to 60 seconds with ±20% random jitter, is recommended.
Error codes reference
All errors return a JSON body with error, message and request_id fields. Log the request_id for support escalation.
Safe retries with Idempotency-Key
Send a unique Idempotency-Key header with every POST request to guarantee exactly-once delivery. If a network error prevents you from reading the response, resend the identical request with the same key — the platform will return the original result without submitting a duplicate message.
- Keys must be unique per message — use UUIDs
- Keys are valid for 24 hours
- Reusing a key with a different body returns 409 idempotency_conflict
- Your client_reference is echoed on every status event for your own reconciliation
Get production credentials
Production API tokens are issued after account and traffic approval. OTP and transactional traffic is typically approved within 24 hours. Contact us with your destination countries, monthly volume and integration requirements.
SMS Compliance and Traffic Approval
A2P SMS traffic must follow sender ID, consent, destination and acceptable use requirements.
Submit Traffic for Review →Roha & Copita Telecom supports legitimate A2P messaging. Production access may require traffic review, especially for aggregators, licensed gaming, regulated industries and high-volume destinations.
What to expect
Production credentials are issued after a brief traffic and company review. OTP and transactional traffic is typically approved within 24 hours. Aggregator and gaming traffic requires a more detailed review, usually completed within 2–3 business days.
Send your traffic details through the contact form or directly to your account manager. We will confirm the required documents and turn around approval as fast as possible.
GDPR and platform security
Roha & Copita Telecom acts as a data processor for message recipient data and as a data controller for client account and billing data. Data Processing Agreements are available on request.
Platform infrastructure is hosted on OVH and Google Cloud in EU data centers. Message logs and delivery receipts are retained for 90 days. Billing records are kept for 7 years per legal requirements.
All API connections require HTTPS/TLS 1.2+. SMPP Gateway connections use TLS on port 27775. Bearer tokens are issued per account and can be rotated at any time through your account manager.
In the event of a personal data breach, we notify the relevant supervisory authority within 72 hours and affected clients without undue delay, in line with GDPR Article 33 and 34 obligations.
Infrastructure sub-processors include OVH (primary EU hosting), Google Cloud (EU regions) and AWS (auxiliary services, EU preferred). All are bound by GDPR-compliant data processing agreements.
Need a Data Processing Agreement or have a GDPR enquiry? Contact our compliance team at privacy@rocotele.com or via the contact form.
Data Protection policy →Platform policies
Messaging Solutions for High-Volume and Regulated Businesses
SMS infrastructure for enterprise, telecom, aggregator and regulated messaging use cases.
Contact Sales →Enterprise SMS
Scalable A2P delivery for customer alerts, internal notifications and high-volume operational messaging.
- REST API and SMPP 3.4 integration options
- Delivery receipts (DLR) with webhook or SMPP
- Custom sender IDs where destination allows
- Commercial pricing based on destination and volume
Telecom Aggregators
SMPP connectivity and A2P routing for aggregators that need scalable delivery, DLRs and structured traffic approval.
- SMPP 3.4 with TLS on port 27775
- Window-based throughput up to 10,000 SMS/sec
- Traffic and route review before production
- Postpaid billing available for approved aggregators
Licensed Gaming
SMS delivery for licensed gaming and regulated betting operators. Traffic review, sender ID approval and destination compliance required.
- Verified operator licensing required at onboarding
- Country-specific sender ID and content rules enforced
- OTP, account notifications and deposit alerts
- Review timeline: 2–5 business days
Transactional Notifications
Payment alerts, delivery updates, account changes, booking confirmations and customer service notifications with priority routing.
- API-to-carrier submission under 500 ms
- Priority routing flag (
priority: "high") - DLR webhook with HMAC-SHA256 signature
- Idempotency key support for safe retries
OTP & Authentication
One-time password and two-factor authentication delivery with short validity periods, priority routing and accurate DLR feedback.
- Median handset delivery under 2 seconds
- Configurable validity period (1–60 min)
- Numeric and alphanumeric sender IDs
- Real-time delivery status via webhook
Global Reach
Europe-first coverage with global expansion for approved A2P use cases.
- Direct and premium A2P routes for EU destinations
- Coverage for 190+ countries via wholesale routing
- Sender ID rules applied per destination
- Rates and coverage on request
Built for regulated and high-volume messaging
{{ i.name }}
{{ i.desc }}
What every account includes
Direct A2P routes to major EU destinations with configurable sender IDs where permitted.
Real delivery receipts from carrier networks — not estimated statuses — via webhook or SMPP deliver_sm.
Traffic review, sender ID guidance and per-country rule enforcement across all approved accounts.
REST API (JSON, TLS) or SMPP 3.4 gateway — choose based on your stack and throughput requirements.
A dedicated contact for onboarding, traffic review and ongoing commercial questions.
Prepaid and postpaid options; invoiced in EUR or USDT — wire transfer and crypto accepted.
Find the right messaging solution
Contact Sales →Contact Roha & Copita Telecom
Tell us about your traffic, destinations and integration requirements.
Request received
Your email client should open with the request details. If it does not, email sales@rocotele.com directly.
Acceptable Use Policy
Effective date: 1 January 2025. This policy governs all traffic sent through Roha & Copita Telecom infrastructure.
1. Purpose
Roha & Copita Telecom provides A2P SMS infrastructure — including SMS API and SMPP Gateway — for legitimate business messaging. This Acceptable Use Policy ("AUP") defines the conditions under which clients may access and use the platform. All clients must agree to this policy before receiving production credentials.
2. Permitted use cases
The platform may be used exclusively for the following categories of traffic:
3. Prohibited content and traffic
The following types of content and traffic are strictly prohibited on the platform:
4. Client responsibilities
Clients are solely responsible for:
- Obtaining and maintaining valid recipient consent in accordance with applicable law
- Ensuring message content complies with all destination-country regulations
- Providing accurate traffic descriptions during onboarding and review
- Maintaining suppression lists and honoring opt-out requests promptly
- Keeping sender ID registrations current in applicable countries
- Notifying Roha & Copita Telecom of any material change to traffic type, volume or destination
5. Enforcement
Violations of this policy may result in immediate traffic suspension, account termination and reporting to relevant authorities. Roha & Copita Telecom reserves the right to inspect traffic samples and request supporting documentation at any time.
6. Policy updates
This policy may be updated to reflect changes in applicable law, industry standards or platform capabilities. Continued use of the platform constitutes acceptance of the current version.
Anti-Spam Policy
Roha & Copita Telecom operates a zero-tolerance policy toward unsolicited, deceptive and abusive messaging.
1. Definition of spam
For the purposes of this policy, "spam" means any unsolicited, bulk or deceptive commercial message sent without the prior express consent of the recipient, or sent in violation of the recipient's opt-out request. Spam includes, but is not limited to, messages sent to purchased lists, harvested numbers, or recipients who have not engaged with the sender in a legitimate commercial context.
2. Consent requirements
Clients sending marketing or promotional messages must hold documented evidence of consent for each recipient. Acceptable consent mechanisms include:
- Opt-in at point of sale or registration — explicit checkbox or affirmative action where the recipient specifically agreed to receive SMS marketing
- Double opt-in — recipient confirmed consent via a reply SMS or link click after the initial sign-up
- Written or electronic consent forms — signed documentation stating the sender's brand and the type of messages to be received
- Existing customer relationship — for transactional messages related to a product or service the recipient purchased, where a reasonable expectation of communication exists
3. Opt-out and suppression
Every marketing or promotional message must include a clear and functional opt-out mechanism. Clients must:
4. Message content standards
All messages must meet the following content standards regardless of traffic type:
- The sender must be clearly identifiable from the sender ID or message body
- Messages must not contain deceptive, misleading or false information
- URLs embedded in messages must resolve to the sender's legitimate domain
- Messages must not impersonate another organization, brand, or government entity
- Message frequency must be proportionate to the nature of the consent given
5. Destination-specific rules
Many destinations impose additional anti-spam requirements beyond this policy. These may include time-of-day sending restrictions, mandatory sender ID registration, template pre-approval and local consent law requirements. Clients are responsible for compliance with all destination-specific rules. Roha & Copita Telecom may impose additional requirements on a per-destination basis.
6. Reporting spam
If you believe that Roha & Copita Telecom infrastructure is being misused to send you unsolicited messages, please contact us at compliance@rocotele.com with the message content, sender ID, timestamp and your phone number. We take abuse reports seriously and investigate every complaint.
Sender ID Rules
Sender ID availability and format depend on destination country rules. Some countries require registration or pre-approval before delivery is possible.
1. What is a Sender ID?
A Sender ID is the name or number that appears as the originator of an SMS message on the recipient's handset. Roha & Copita Telecom supports alphanumeric sender IDs (e.g., "MyBrand"), numeric long numbers and, where applicable, short codes. The type of sender ID that can be used depends on the destination country's mobile network operators and regulatory framework.
2. Sender ID formats
Up to 11 characters. Supported in most of Europe. Cannot be replied to. Registration may be required.
Required in some countries where alphanumeric is blocked. Can be replied to. Leased from Roha & Copita Telecom.
Available in selected markets on request. Requires dedicated registration with the local operator. Higher throughput capacity.
3. Registration requirements by region
Sender ID registration requirements vary significantly by country. The table below summarises the general requirements for key markets:
Registration requirements change frequently. The table above reflects general guidelines only. Confirm destination-specific requirements with your account manager before sending.
4. What you need to provide for registration
To register a sender ID on your behalf, Roha & Copita Telecom typically requires:
- Company legal name and registration documents
- Proof of brand ownership (trademark, domain registration, or equivalent)
- Company website URL
- Sample message text and use case description
- Target destination countries and estimated monthly volume
- Contact person with authority to sign the registration declaration
5. Sender ID restrictions
Clients must not use sender IDs that impersonate another company, brand or government entity. Sender IDs must reflect the actual sender's identity. Use of a sender ID that does not belong to the client, or that was not approved during registration, may result in immediate traffic suspension.
Traffic Approval
Production access to Roha & Copita Telecom requires traffic review. This page explains what to expect and how to prepare.
Submit Traffic for Review →1. Why traffic approval is required
Roha & Copita Telecom routes traffic exclusively through compliant, high-quality paths. To protect network integrity and comply with operator agreements, all clients undergo a traffic review before production credentials are issued. This allows us to verify the traffic type, sender identity, use case legitimacy and destination fit before any messages are sent.
2. Traffic categories requiring review
The following traffic types always require full review before production access:
Any client routing traffic on behalf of multiple downstream senders must complete route and traffic review before onboarding.
Operators must provide a valid gambling license for the target jurisdiction and pass sender ID and content review.
Campaigns with expected volume exceeding 100,000 messages per month require prior consent evidence and message sample review.
Fintech, healthcare, insurance and other regulated verticals require documentation of regulatory status and applicable compliance frameworks.
Traffic to Germany, Italy, Poland and other markets with mandatory sender ID registration must include registration proof before routing.
All new clients are subject to initial traffic review regardless of message type. OTP and transactional traffic typically receives expedited review.
3. Approval process
4. Review timelines
5. Ongoing compliance
Approval is granted for the traffic profile submitted at onboarding. Any material change to traffic type, destination, volume, sender ID or content must be reported to Roha & Copita Telecom before the change is made. Sending traffic outside the approved parameters may result in suspension.
Data Protection
How Roha & Copita Telecom collects, processes, stores and protects personal data in connection with SMS delivery services.
1. Data controller
Roha & Copita Telecom acts as a data processor for the personal data of message recipients on behalf of its clients (data controllers). For the purpose of account management, billing and compliance, Roha & Copita Telecom also acts as a data controller for client contact information. This notice applies to both roles.
2. Data we process
- Contact name and email address
- Company name and billing address
- API credentials and access logs
- Payment and invoicing records
- Recipient mobile phone numbers (MSISDN)
- Message content submitted by clients
- Delivery receipts and status codes
- Timestamps and routing metadata
3. Legal basis for processing
Processing is based on the following legal grounds under GDPR Article 6:
- Contract performance — processing client account data is necessary to deliver the agreed services
- Legal obligation — retention of certain records is required under applicable law and operator agreements
- Legitimate interest — traffic logging and delivery receipt processing are necessary for the technical operation of the SMS platform
- Controller instruction — recipient data is processed exclusively on documented instructions from the client as data controller
4. Data retention
5. Infrastructure and sub-processors
Roha & Copita Telecom uses the following infrastructure providers as sub-processors. All sub-processors are bound by GDPR-compliant data processing agreements:
6. Your rights
Under GDPR, data subjects have the following rights in relation to personal data we hold as a data controller:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — correct inaccurate or incomplete personal data
- Right to erasure — request deletion of personal data, subject to legal retention obligations
- Right to restriction — restrict processing in certain circumstances
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, contact us at privacy@rocotele.com. We will respond within 30 days.
7. Data breach notification
In the event of a personal data breach that poses a risk to the rights and freedoms of individuals, Roha & Copita Telecom will notify the relevant supervisory authority within 72 hours. Affected clients will be notified without undue delay. Clients who are data controllers are responsible for notifying their own supervisory authority and data subjects where required.